Privacy Policy
Last updated: 9.7.2026
Introduction
This Privacy Policy explains how DOKA 43 Ltd. (“Samurai Coffee”, “we”, “us”, “our”) collects, uses, stores, and protects the personal data of users of the online store located at www.samurai.coffee.
Samurai Coffee processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Bulgarian Personal Data Protection Act, and all applicable European and Bulgarian legislation.
By using our website, you agree to the practices described in this Privacy Policy.
Data Controller
The controller responsible for the processing of personal data is:
DOKA 43 Ltd.
UIC: 206247123
VAT No.: BG206247123
Registered office and business address:
38 Stefan Stambolov Street
5000 Veliko Tarnovo
Bulgaria
Contact email: [email protected]
Customer support hours:
Monday – Friday
09:00 – 18:00 EET
What Information We Collect
Depending on how you use our website, we may collect the following categories of personal data:
When placing an order:
- first and last name;
- shipping address;
- billing address;
- phone number;
- email address;
- information required for issuing invoices.
When creating a customer account:
- name
- email address;
- account access information.
When subscribing to our newsletter:
- email address;
- preferences related to marketing communications.
Automatically collected information:
When you visit our website, we may automatically collect:
- IP address;
- browser information;
- device type;
- operating system;
- date and time of your visit;
- information about your interactions with the website;
- information collected through cookies and similar technologies.
Why We Process Your Data
We use personal data for the following purposes:
- processing and fulfilling orders;
- arranging and completing deliveries;
- issuing accounting and tax documents;
- communicating with customers regarding orders and enquiries;
- providing customer support;
- sending newsletters and marketing communications where consent has been provided;
- analysing and improving website performance;
- measuring the effectiveness of advertising campaigns;
- protecting against fraud, abuse, and unauthorised access;
- complying with legal obligations.
Legal Bases for Processing
Samurai Coffee processes personal data on one or more of the following legal grounds:
- performance of a sales contract;
- compliance with legal obligations;
- explicit consent provided by the user;
- legitimate interests related to improving our services, website security, and overall protection of the platform.
International Data Transfers
Some of our service providers may process personal data outside the European Union.
In such cases, Samurai Coffee takes appropriate measures to ensure the protection of personal data, including the use of Standard Contractual Clauses approved by the European Commission or other legally recognised safeguards.
How Long We Retain Personal Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.
Typical retention periods include:
- order-related and accounting records – up to 10 years;
- customer accounts – until deleted by the user or terminated by us;
- newsletter subscription data – until unsubscribed;
- marketing consents – until consent is withdrawn;
- data collected through cookies – up to 24 months or according to the settings of the respective services.
Your Rights
Under applicable data protection legislation, you have the right to:
- receive information about how your personal data is processed;
- access your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to processing;
- receive a copy of your personal data in a structured, commonly used format;
- withdraw previously given consent at any time.
To exercise any of these rights, please contact us at: [email protected].
Right to Lodge a Complaint
If you believe that your rights have been violated, you have the right to lodge a complaint with:
Commission for Personal Data Protection
Address:
2 Prof. Tsvetan Lazarov Blvd.
1592 Sofia
Bulgaria
Website: www.cpdp.bg
Changes to This Privacy Policy
Samurai Coffee reserves the right to update this Privacy Policy from time to time.
Any changes will be published on this page and will become effective from the date of publication.