Terms and conditions

These Terms and Conditions govern the relationship between DOKA 43 Ltd. (hereinafter referred to as the “Supplier”) and the users of the Samurai Coffee online store, available at www.samurai.coffee.

By using the website, creating a customer account, or placing an order, the user acknowledges and agrees to these Terms and Conditions.

DOKA 43 Ltd.

UIC: 206247123

VAT No.: BG206247123

Registered office and business address:

38 Stefan Stambolov Street

5000 Veliko Tarnovo

Bulgaria

Contact email: [email protected]

Customer Support Hours:

Monday – Friday

09:00 – 18:00 EET

Users agree to use the website in good faith and in compliance with all applicable laws and regulations.

Any use of the website that may compromise its security, functionality, or normal operation is strictly prohibited.

All text, images, graphics, logos, and other content available on the website are the property of DOKA 43 Ltd. or are used under the appropriate rights and licences. No content may be used, reproduced, or distributed without prior written permission.

Orders may be placed either through a registered customer account or as a guest.

Users are responsible for ensuring that the information they provide is accurate, complete, and up to date.

Samurai Coffee shall not be held liable for any failure to fulfill an order resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Orders are placed by adding selected products to the shopping cart and following the steps outlined during the checkout process.

Once an order has been successfully submitted, the customer will receive an automatic email confirming that the order has been received.

The sales contract shall be deemed concluded once the order has been confirmed by the Supplier.

Samurai Coffee reserves the right to refuse or cancel an order in the event of a technical error, inability to fulfil the order, lack of product availability, or suspicion of fraudulent or abusive activity.

All prices displayed in the online store are shown in the applicable currency and include value added tax (VAT), where applicable.

Available payment methods include:

• payment by bank card via myPOS;
• bank transfer;
• cash on delivery for selected destinations.

Card payments are processed through the secure myPOS payment system.

Samurai Coffee does not store and does not have access to customers’ bank card details.

Samurai Coffee ships orders within Bulgaria, throughout the European Union, and to selected international destinations.

Orders are processed as quickly as possible following confirmation by the Supplier.

Samurai Coffee aims to dispatch confirmed orders within 24 business hours.

Delivery times depend on the selected courier, destination, and the terms and conditions of the respective courier service provider.

At present, deliveries are primarily carried out through Econt. However, Samurai Coffee reserves the right to use additional courier partners when necessary.

Where available, customers will receive tracking information for their shipment.

The risk of loss or damage to the goods passes to the customer upon delivery.

In accordance with the Bulgarian Consumer Protection Act, customers have the right to withdraw from the purchase within 14 days from the date of receiving the goods, without providing a reason.

To exercise this right, customers must notify Samurai Coffee by email at [email protected].

Returned products must:

• be in their original packaging;
• show no signs of use;
• include all accompanying documents received with the order.

The cost of returning goods shall be borne by the customer, unless the return is due to an incorrect or defective product.

Due to the nature of the product, opened or unsealed coffee packages cannot be returned, except in cases of manufacturing defects or errors in order fulfillment.

Once the returned goods have been received and inspected, any approved refund will be issued via the original payment method within 14 days.

In the event of a defect, damage during transport, or a discrepancy between the ordered and delivered product, customers should contact Samurai Coffee at [email protected].

Customers are encouraged to report such issues within 48 hours of receiving the shipment and to provide photographs documenting the issue.

All complaints and claims shall be handled in accordance with the applicable Bulgarian legislation.

Samurai Coffee shall not be held liable for delays or failure to perform its obligations due to force majeure events, technical failures, actions of third parties, or any other circumstances beyond the reasonable control of the Supplier.

Samurai Coffee processes customers’ personal data in accordance with applicable legislation and the published Privacy Policy.

Any matters not expressly regulated by these Terms and Conditions shall be governed by the laws of the Republic of Bulgaria.

Any disputes arising between the parties shall first be resolved through mutual agreement. If such agreement cannot be reached, the dispute shall be referred to the competent Bulgarian court.